Shipping policy
RADOR delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At this time, we do not offer shipping to international destinations.
Processing Time
We take 1–3 business days (Monday–Friday, excluding holidays) to process each order. When your order has shipped, you'll get a confirmation email containing tracking details.
Shipping Options
- Standard (7-14 business days): $15
Delivery windows are estimates in business days, not counting weekends or holidays. Tracking is included for every order.
Order Tracking
After your order ships, a tracking number will be sent to you via email. To follow your package, visit the carrier's website (USPS, UPS, FedEx, or the designated carrier).
Delays
We make every effort to meet anticipated delivery times, but delays may occasionally happen because of carrier problems, weather, or heavy order volume. If your order is significantly late, reach out to us at support@rador.shop, and we'll look into it with the carrier.
Incorrect Address
Kindly verify your shipping address when you check out. We cannot be held responsible for orders sent to a wrong address that the customer supplied. If you spot a mistake, get in touch with us right away, and we'll try to correct it before shipping.
Lost or Damaged Packages
If your package goes missing during transit or arrives damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@rador.shop. We will collaborate with the carrier to resolve the matter and arrange a replacement or refund where applicable.